Which? Report reveals best and worst opticians for 2019

After surveying more than 6,000 Which? Members a recent report has revealed that once again independent opticians have come out on top for the best places to buy glasses and get your eyes tested.

The Which? Report asked members to rate their opticians’ stores on everything from thoroughness of eye tests to the quality of glasses, price, value for money, customer service and the store environment.

The survey revealed that Independent optician stores received five stars – the maximum – for customer service, thorough eye-testing, quality products and the store environment.

Which opticians are best for price?

Larger chains were let down by price and value for money, according to the survey. One of the big high street chains got just two stars for these measures, combined with a few comments reporting up-selling and a confusing pricing structure.

One supermarket chain is the only bricks-and-mortar brand with five stars for price, although this comes at the expense of a good store environment. Some customers remarked upon the busy supermarket atmosphere that isn’t very private, and it had the lowest rating of all the brands on this measure.

Why Lesley Cree Opticians?

At Lesley Cree Opticians, we believe the benefits of buying from an independent firmly outweigh the experience you may get buying from a high-street retailer or online vendor.

Indeed, high-street chains of opticians vary considerably; some may lure you with discounts on cheaper products and free eye tests which on the surface can be very tempting, whilst others will offer better products but at more expensive prices. Watch out for ADD-ONs to the lens pricing structure! So, we thought it might be worthwhile pointing out some of the benefits that independent Opticians like Lesley Cree can offer.

Read more to find out our 8 reasons why we believe visiting an independent local is more beneficial.

After years of receiving feedback from new patients who have come to Lesley Cree having become disillusioned by the poor service they received at a high-street retailer we know that by using your local independent optician you will receive a more bespoke personal service that is tailored around your eye care needs.

If you to want to be treated like an individual when it comes to your eye care, by a team who have time to listen and give honest advice about your eyes and pricing on all your glasses options, then please book an appointment by calling 0115 933 2999 or feel free to pop into our practice.